Terms & Conditions

GENERAL TERMS AND CONDITIONS

Effective date:

1. Validity of General Terms and Conditions

The following Terms and Conditions shall apply to all services performed by Telna, Inc. under the brand Boost Mobile owned by DISH Wireless L.L.C. ("Boost Mobile") in connection with prepaid eSIM selling. This section defines various categories of individuals and entities who interact with Telna's pre-paid eSIM services for Boost Mobile ("Telna Services" or "Services"). Understanding these roles is crucial for interpreting the rights, obligations, and conditions described in these Terms and Conditions (T&C).

End Users: Individuals who use and interact directly with the Services for their personal use.

The term "Customer", as used throughout this document, will refer to any individual or entity engaging with Telna's Services, including End Users. This broad definition ensures that our T&C encompasses all interactions with our services, providing a clear and comprehensive understanding of the rights and responsibilities of all parties involved.

2. Description of Services

2.1. eSIM Services

The mobile services to you will be provided by us under Boost Mobile's brand.

Boost Mobile is licensed to facilitate Telna's provision of eSIM technology services. The Customer registers and buys eSIMs on Telna's Boost Mobile eSIM website https://www.boostesim.com (the "Website") and/or Telna's Boost Mobile eSIM App ("the App").

2.2. Registration for Using Boost Mobile Services

All Customers must accept these General Terms and Conditions to utilize Telna Services. During the registration process, the following information must be provided:

• For End Users: Personal information such as First Name, Last Name, and Email address is required for direct interactions and transactions on the Website or App.

To adapt to evolving service requirements and enhance user experience, Telna reserves the right to collect additional information from all categories of customers as deemed necessary. This collection of additional information will be conducted in a manner that respects privacy and complies with data protection laws, without necessitating further changes to these Terms and Conditions. Customers will be informed accordingly about the collection of any such additional information through our standard communication channels.

2.3. Telna Engagements

Telna shall use reasonable endeavors to provide Customer quality service. However, Telna does not guarantee that the service will not be interrupted, provided on time, and be safe or fault-free.

2.4. Customer Engagements

In using the Telna Services provided by Telna, the Customer must not engage in any action: that is abusive, illegal, or fraudulent; that causes the Telna's cellular mobile network to be impaired or damaged. When the Customer breaches its obligations under Sec. 2.4, Telna and/or Boost Mobile may suspend the Customer's use of the Telna Service. During any period of suspension, the Customer shall continue to pay all Charges due under this Agreement in respect of the suspended Services.

2.5. Device Compatibility

The Customer is responsible for ensuring that their device is eSIM compatible and network-unlocked. Device compatibility may depend on the carrier and country of origin; the Customer must check the list of eSIM-compatible devices provided at the checkout. By checking the box that confirms that the Customer's device is eSIM compatible, the Customer is then held responsible for the accuracy of the information they provide.

The eSIM compatibility list is not exhaustive, meaning newly announced eSIM-compatible devices may still need to be added.

3. Start, Duration, and Termination of the Contract

The service contract between Telna and the Customer begins upon completing the order on the Website or via the App.

The Activation of the eSIM and acknowledgment of the Activation Policy is the Customer's responsibility.

The contract will be terminated for End Users if they do not have an active data package or have deleted the eSIM from the target device.

4. Charges and Payment

4.1. Payment Conditions

Telna offers various payment methods for its services, including but not limited to Credit/Debit Card, PayPal, Google Pay, Apple Pay, and Alipay.

The currency of payment is in US Dollars ($) and may include various other currencies, with the currency of payment being determined during the transaction.

The credit card transaction will be processed and secured by Telna-approved payment service providers, including but not limited to PayPal (https://paypal.com/) and Stripe (https://stripe.com/), and additional providers chosen by Telna for each transaction.

4.2. Charges for Use

4.2.1. All Charges are inclusive of VAT unless otherwise specified. All prices and fees for eSIM purchases by Business Users on the Telna platform are exclusive of applicable taxes unless stated otherwise. Business Users are responsible for determining and covering all taxes associated with their purchase of eSIMs from Telna.

4.2.2. The Customer shall not be entitled to offset any of its claims against Boost Mobile and/or Telna, except where the Customer's claims are undisputed or have been confirmed by final court judgment.

5. Delivery

End Users will see the purchased eSIM under the "My eSIMs" tab on the Website and/or the App. The Customer will receive a confirmation email after the purchase. All the information for installing the eSIM will be available only on the Website, the App or on the user's confirmation email.

Recognizing the diverse needs of our Customers, Telna delivers its products and services through various methods, depending on the chosen integration and the specific products and services utilized.

6. Refund / Cancellation / Modification Policy

The Customer has the right to ask for a refund or eSIM replacement if the eSIM cannot be installed and used due to a technical problem from Telna and/or Boost Mobile.

6.1. Refunds and Cancellation

6.1.1. Policies and Guidelines

• A refund request can be made within five (5) days from the date of purchase when the activation is no longer possible following extensive collaborative troubleshooting.
• Cooperation by the Customer to resolve the issue promptly is required for a refund to be granted.
• Each data package has its own validity period. No refund of any form will be offered for the remaining data when the validity period expires.
• Compensation: No refund or remuneration of any kind will be issued due to charges from alternate phones, alternate SIM cards, alternate providers, hotel phones, or other charges that are not directly linked to the purchased eSIM. (See section 7. LIABILITY AND WARRANTY in our Terms and Conditions)
• Fraudulent purchases: Telna reserves the right to refuse any form of refund if there is evidence of abuse, violation of our Terms and Conditions, or any fraudulent activity connected with using Telna and/or Boost Mobile products and services.
• Unauthorized purchases: The case will be subject to investigation and approval before processing any refund. Telna and/or Boost Mobile reserves the right to suspend any account associated with fraudulent activity.
• Accidental purchases: Once Customers install the eSIM, it will be considered used. No refunds will be offered.
• Incorrect charges: If the Customer reasonably and in good faith disputes invoice charge or part of it, the Customer shall notify Telna of such a dispute within seven (7) days of payment, providing details of why the charged amount is incorrect and, if possible, how much the Customer considers correct. (See details in section 4.2 CHARGES FOR USE under Terms and Conditions)
• Other Reasons: If the refund request is not within the above, we will investigate the request on a case-by-case basis. If the refund is approved, a processing fee may apply. The maximum refund of credit a Customer can apply for must be equal to or less than the total amount they paid.

6.1.2. Refund Process

To request a refund, contact Boost Mobile's support team via the Website Contact Us page or send a message to support@telna.com. Please be aware that our refund policy above will apply.

Depending on the nature of the issue, Customers will be asked for further information to support their refund request, such as screenshots of the device settings for technical issues or details of why the charged amount is incorrect and, if possible, how much the Customer considers is correct, etc.

6.2. Modification

The eSIM data packages from Telna are offered as-is, and no further modifications or customization can be made based on individual requests once purchased.

7. Liability and Warranty

Telna and Boost Mobile are not responsible for detriments arising due to the proposed service not being constantly available. Telna and Boost Mobile provide no guarantee of constant availability of the network service.

8. eSIM Recycling Process and Activation

Telna implements an eSIM recycling process to ensure optimal service delivery. Upon eSIM purchase, customers are required to activate the eSIM within a specified time frame, as indicated in the activation guidelines provided during the purchase process. It is the user's responsibility to activate the purchased eSIM within the designated time frame. Failing to activate the eSIM within this period may lead to its expiration, rendering the eSIM unusable.

Once expired, the eSIM cannot be reactivated, and the user will need to initiate a new purchase if they wish to obtain a functioning eSIM. Users are advised to review and adhere to the provided activation guidelines to ensure a seamless eSIM activation process.

9. Prices and Promotions

Prices refer to the cost at which Telna and/or Boost Mobile offers eSIM packages and associated services to Customers. Telna and/or Boost Mobile may offer promotional prices for its eSIM packages for a limited time. These promotions are subject to specific terms and conditions. The duration of the promotion, eligibility criteria, and any associated conditions will be clearly communicated during the promotional period. After the promotion concludes, regular prices will apply unless otherwise stated. Telna and/or Boost Mobile reserves the right to modify or terminate any promotional prices, including the associated terms and conditions, at its sole discretion, without prior notice. Users seeking additional information or clarification about promotional prices can contact Boost Mobile's support team at support@boostmobile.com.

• Prices are subject to change without prior notice. Telna and/or Boost Mobile continuously review their pricing strategy to align with market dynamics, ensuring that we provide quality services at competitive rates.
• Telna and/or Boost Mobile reserve the right to adjust prices based on various factors, including but not limited to market conditions, exchange rates, and operational costs. Such adjustments are made to ensure the sustainability of the services offered and to reflect the cost of delivering high-quality connectivity solutions to our users.
• Telna and/or Boost Mobile commit to making every effort to inform Customers of any significant changes to pricing in a timely manner, allowing users to make informed decisions regarding their purchases. However, due to the dynamic nature of the factors influencing pricing, immediate notification may not always be possible.

Prices listed on our website are specifically applicable to End Users. We encourage End Users to frequently visit our website for the most current information on prices and promotions.

Our pricing and promotional strategies are crafted to deliver maximum value to our users, ensuring the sustainability and quality of the services we provide.

10. User Location Tracking

Telna and/or Boost Mobile may collect and process users' geographical location information, including GPS coordinates, IP address, Wi-Fi access points, and cell tower details, to offer location-based services and enhance user experience. By using Telna Services, users consent to this tracking. The purpose includes providing location-specific services, improving service quality, and personalizing experiences. Location information may be shared with third-party providers, who are obligated to handle data in compliance with privacy laws. Users can control location services through device settings but may experience limitations in certain features. Telna and Boost Mobile employ security measures, retains data for necessary periods, and complies with applicable data protection laws. This section may be updated to reflect changes, and users can contact Boost Mobile's support team at support@boostmobile.com for questions or concerns about location tracking practices.

11. Miscellaneous

The original English version of these Terms may have been translated into other languages. The translated version of these Terms is a courtesy and office translation only, and the Customers cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these Terms or in the event of a conflict, ambiguity, inconsistency, or discrepancy between the English version and any other language version of these Terms, the English language version shall apply and prevail and be conclusive and binding. The English version shall be used in legal proceedings. If any provision of these Terms is or becomes invalid, unenforceable, or non-binding, you shall remain bound by all other provisions hereof. In such an event, such an invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and each party will at least agree to accept a similar effect as the invalid, unenforceable, or non-binding provision, given the contents and purpose of these Terms.